Queue Management
Queue management directs customers to the right waiting or service points. Queue management consists of self-service kiosks, info and door displays.
TIMMI Queue Management directs patients to the right door
TIMMI Queue Management directs patients to the right door. Nursing staff can see the real-time queue situation and can invite waiting patients into the room or service point. It also typically includes a display device in the waiting area, where customers can see where they are called by their appointment number.
Queue Management Software is often used in combination with TIMMI Reservation Software and TIMMI Self-Service Kiosk. The software displays the queue status according to the customers' registrations and invites them to the right service points. It also typically includes a display device in the waiting area where customers can see where they will be called by their service number.
Queue Management Software can be used to handle queues for both appointment-based and non-appointment-based services. To display appointment-based services on the queue screen, an integration between the TIMMI system and the system containing the client's appointment data (e.g. electronic health record) is required.
In practice, the system places the customer in the correct queue in the TIMMI Queue Management Software based on the appointment information from the electronic health record system. When registering at the TIMMI Self-service kiosk, the customer receives a number and instructions on how to find the waiting room. TIMMI Info Displays in the lobbies then directs the customer to the correct room. Nursing staff can see when the client has checked in and invite the client in by pushing a button in the TIMMI Queue Management Software. The invitation is displayed on the info display, the doorway display, or both.
Benefits
- Automated customer guidance
- Streamlined service
- Simple user experience for staff
- Statistics on customer flows, queuing and waiting times
- Call the patient by number instead of the person's name
Features
- Personal customer queue management, including displaying enrolled customers in the queue and call functions
- General queue management, including the possibility to handle clients with and without an appointment
- Viewing the queue status of another staff member
- Transferring a queue or individual patients to another nurse, e.g. due to a employee's illness
Integrations
- TIMMI Room Management
- TIMMI Self-service kiosk
- TIMMI Info Display
- TIMMI Doorway display
- Electronic health records
- Access Control
- Appointment system
- Tracking system
We have introduced TIMMI Smart Hospital in our second office and we plan to deploy it in our other locations as well.
Pystymme yksinkertaistamaan asiakkaiden kulkua ja vähentämään tarvetta käydä palvelutiskillä.
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Automated room management
TIMMI Smart Hospital automates the management of facilities and the flow of customers. At its heart is a smart algorithm that automatically finds the right workspace for a doctor, for example, for each shift.
Doorway display
As the name implies, the doorway display is located on the side of the door. It can be used, for example, to show the queue situation and invitations in the reception room.
Info Display
Information displays can be used, for example, to show invitations to a reception or to display a list of nursing staff and their rooms.
Interfaces
TIMMI Smart Hospital is a system that can also be integrated with other softwares. In this way, you get the full benefit of the systems in your environment and the information you need flows smoothly between the different software.
Queue Management
Queue management directs customers to the right waiting or service points. Queue management consists of self-service kiosks, info and door displays.
Self-service kiosk
With TIMMI Self-service kiosk, you can easily and securely log in for your own appointment, or queue for a service point. These kiosks can reduce congestion during peak hours and provide service even outside cash desk opening hours.
Room Management
Our Room Management software has been one of the most used solutions in the industry throughout the 21st century. A well-honed user experience, a fast pace of development driven by our extensive user base, and an ever-growing range of features, interfaces and use cases make TIMMI Space Reservation a sure choice now and in the future.
TIMMI Room Management also forms the foundation for TIMMI Smart Hospital.
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